Terms and Conditions

Payment Options
Category One Terms Account: Pre-Approved Customers Customers pre-approved for credit terms are the following: - Fortune 1000 Companies - Government organizations (city, county/parish, state, or federal) - Public Institutions (school districts, two and four-year institutions) Customers who fit this category do not need to submit a credit application - simply FAX or EMAIL your purchase order to us. We will accept most purchase orders from customers in this category. However, we reserve the right to request further documentation depending on the size of your order. Customers in this category are also still subject to our credit review and approval processes based on information provided by Dun & Bradstreet.

Category Two Terms Account: Companies Listed with Dun & Bradstreet If your company is listed with Dun & Bradstreet (www.dnbi.com), you will receive a credit line as recommended by DNBi upon request. If you would like to be set up for a terms account, please notify us when you are ready to place your first order. You may then place your order by sending your purchase order via FAX or EMAIL for immediate processing. If your order exceeds the recommended credit from DNBi, we may request payment for the balance by credit card or company check.

Alternate Payment Options
We proudly accept:

We validate all credit card transactions with the issuing bank. Due to the increased levels of credit card fraud on the internet and the extraordinary levels of fraud seen in our industry, we have implemented the strictest rules on credit card acceptance. In addition to meeting address verification requirements, we may not process your credit card orders if you use a generic email account (i.e. yahoo, msn, gmail, etc.). We apologize in advance for any inconvenience, however we wish to protect our customers and prevent future identity fraud victims. We also cooperate with Local and Federal authorities to prosecute every incident of credit card fraud to the fullest extent of the law.

Return Policy
Acceptance of Product: If your items arrived damaged, missing or otherwise, please contact us within 3 business days of receiving the items. Please do not discard packaging material or shipping boxes. The freight carrier will need to examine the content and the shipping materials in order to determine the status. We do not accept returns on any of the following: - Custom Products - Opened Software - Opened Ribbons - Opened Accessories - Opened Film All orders are subject to a 20% restocking/processing fee. All returns require an Return Authorization (RA). Original shipping charges are not refunded on returned items. Customers are responsible for all shipping charges back to Team Marketing Company on returned items. We recommend you fully insure your return shipment in the case that it is lost or damaged. (For your protection use a carrier that can provide you with proof of delivery.) All products returned MUST be 100% complete: - Contain ALL original boxes and packing materials - Have original UPS codes on the manufacturer boxes - Contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer. We offer a 30-day return policy on selected items based on manufacturer return policies. To prevent any dissatisfaction or returns, we offer free sales support to ensure that you are getting the product you desire. Please contact us with any questions you may have.

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